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OUR SERVICES

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Ecommerce

Thanks to our operators you allow your customers to easily order goods or services by phone or online from your site.

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CUSTOMER SERVICES

Using experienced customer service representatives is essential for any business. Primo Contatto will make expert agents available to your company.

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REMOTE STAFFING

We recruit and employ remote staff for your business, while your team handles daily operations and we take care of payroll, contracts, leave and administrative support.

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ABOUT US

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WHO ARE WE?

Primo Contatto is a leading outsourced call center service provider specializing in customer service and e-commerce support. We provide multilingual call center outsourcing and omnichannel contact center solutions. We provide professional, flexible and customized call center solutions to small and large international companies.

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WHY US?

Primo Contatto is an exceptional multilingual, omnichannel call center that exceeds customer expectations and continuously improves customer satisfaction. We are a strategic and long-term way to drive the success of your business; Primo Contatto values its customers highly and is pleased to provide them with customized customer service solutions.

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COST OPTIMIZATION

Cost optimization is an extremely important common goal for both your company and ours. We guarantee a better operational experience of global customer service from the point of view of managerial technology, and of the contact center, to achieve maximum cost reduction by improving the efficiency of our customers' service.

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Security & Compliance

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We apply structured data protection practices aligned with GDPR requirements, including contractual safeguards with partners (DPAs), restricted access controls, staff privacy training, defined data retention policies, and incident response procedures. We also offer both open-space and private working environments, depending on operational needs.
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FEEDBACK FROM CLIENTS

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SATISFACTION

We are very satisfied with the service. We work with the company Primo Contatto for more than 2 years. Recommend for all you need!

Portrait of Alex Dimos, Logistics Manager Globaxy ltd, Primo Contatto client

Alex Dimos

Logistics Manager Globaxy ltd

HELP US

We grew 150% in the last year. They provide everything we need: employees, office space, hardware, and software, and all the business services.

Portrait of Michael Dediu, CMA Data Analysis Group, Primo Contatto client

Michael Dediu

CMA Data Analysis Group

PROFESSIONAL

We have been working with Primo Contatto since our first day of business in 2011. If seriousness and trust are the qualities you are looking for, rely on them.

Portrait of Luigi Sguerri, CEO Myes SRL, Primo Contatto client

Luigi Sguerri

CEO Myes SRL

BEST SOLUTION

We have been working with Primo Contatto for years and are very satisfied with the languages and agents they have. The Best Solution!

Portrait of Till Janssen, Operation Manager Neuvoo, Primo Contatto client

Till Janssen

Operation Manager Neuvoo

100% SATISFIED

From the very first phone call, I realized I was dealing with a practical and helpful company, always ready to meet my requests.

Portrait of Doriano Triggianese, Tesmed.it, Primo Contatto client

Doriano Triggianese

Tesmed.it

European Entry

We have been looking for a call center for helping us in our European approach. We are very happy for our choice. Primo Contatto Management gave us an important and positive impact for our business in Europe.

Portrait of Mao Pan, Ruxandra LTD, Primo Contatto client

Mao Pan

Ruxandra LTD

BLOG

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Customer support team managing coverage across different shifts, locations and communication channels
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Customer Support Coverage: The Hidden Hours Gap

Customer support coverage can look strong on paper and still fail when customers need help most. A company may have enough agents overall. However, queues can still build during evenings, weekends, launches, or unexpected peaks. The problem is often not total headcount. Instead, it is...

September 7, 2026
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Professional call center customer support team
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Customer Support Staffing: When More Agents Solve Less

Customer support staffing is often treated as a simple numbers problem. When queues grow, companies hire more agents. When response times increase, they add another shift. However, bigger teams do not automatically create better customer experiences. In some cases, adding people can even make existing...

August 24, 2026
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Ecommerce customer support team assisting online shoppers across multiple channels
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Customer Support Metrics: When Fast Support Fails

Customer support metrics are supposed to show whether service is working. Yet a dashboard can look healthy while customers are still frustrated. A team may answer quickly, close tickets fast, and hit its targets. However, the customer may still repeat the same story, wait through...

August 10, 2026
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News

Connected Customer Service: Why Customers Hate Repeating Themselves

Connected customer service is becoming a basic expectation rather than an optional improvement. A customer may begin a conversation by email, continue it through live chat, and later call the company. However, many support systems still treat these interactions as separate cases. The customer must...

July 27, 2026
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CONTACT US

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Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals.

For a free quote with no obligation, we will be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

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