HOW QUICKLY CAN A CAMPAIGN BE LAUNCHED? It depends on the complexity. It can be 3 working days after all administration tasks are completed. It may extend to several days if it involves complex preparations and training.

DO I HAVE TO PREPARE A DATABASE? It depends on the kind of job we have to deliver. We are not a database provider but we can address you to some companies if you need it. Otherwise we can use information that we find on the web.

WHAT DO I NEED TO PREPARE FOR A CALL CENTER? To start a new campaign we need all detailed information about the service or products, a script in you need it. If you don't have it, we can use our experience to create it by following your request and your goals.

HOW CAN I MONITOR THE RESULTS? We will send you daily/weekly/monthly reports and database extracts as we agree on the contract.

WILL I HAVE A CONTROL OVER THE PROCESS? We offer 2 different methods of work. We build together for you a dedicated team of agents that we source, hire, host and supervise in our facility. We take care of all the support, you control your team’s activities and manage performance output, remotely or by adding a team leader or project manager and QA manager to your co-sourced team. Otherwise we build your team and we take care of all the management with KPI & SLA agreements.

WHAT ARE YOUR PAYMENTS TERMS AND REMUNERATION MODELS? We offer our services for a cost/hour. Price mostly depends on the number of monthly hours, languages, the length of the job and the working time you need. Our average request is usually between 4€ and 8€. For every new project we require an advance Payment Guarantee that will be taken out from the last invoice. Please contact us to receive a quotation.

DO YOUR AGENTS WORK FOR SEVERAL CLIENTS OR WILL THEY BE DEDICATED ONLY TO MY PROJECT? We offer both possibilities. It depends on your job request. Of course, dedicated operators have a better known of their own activities. Anyway, especially for startup, we prefer not to offer dedicated operators when the amount of job is not big yet.

WHICH CALLING NUMBER DO YOU USE? If our client is not proposing to use their own system, we can set up different solutions. Calling with an unknown numbers, calling with a client existing number or buy a virtual phone number with the country code as client request.

HOW DO I KNOW HOW MANY HOURS THE OPERATOR REALLY WORK? All operators will be at your disposal via skype, mail or phone and you can check and call them at your convenience.

DO YOU RUN MULTILINGUAL CAMPAIGNS? Yes. We split them among the countries that we operate in to select the best language skills possible.