OUR SERVICES

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Outbound Calls

Telemarketing, Telesales, Survey and Database Cleaning Services. Find new potential customers.

Inbound Calls

Primo Contatto Outsourcing Call-Center offers a Multi-Language Hotline that works on B2B and B2C market.

Back Office

The best solution for the company which is looking for focusing its energy in its core business.

Media Monitoring

The best solution for the company which is looking for focusing its energy in its core business.

Translation

Primo Contatto - leader in providing high quality professional translation services. We translate around 1500 documents monthly.

Developing

Primocontatto offers its customers the opportunity to develop customized landing pages to promote their business or product.

ABOUT US

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WHO WE ARE

Primo Contatto is a Multilingual Outsourcing Center located in Moldova and Ukraine. We offer our services to several international companies from Europe and USA. We offer high quality services.

LANGUAGES

Our operators speak more than 15 different languages, including English, Portuguese, Spanish, French, Italian, German, Romanian, Ukrainian, Russian, Turkish, Jewish, Greek, Polish, Bulgarian.

PRICE

We offer our services for a cost/hour. Price mostly depends on the number of monthly hours, languages, the length of the job and the working time you need. Our average request is usually between 4€ and 8€.

OUR HISTORY

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Since 2008 we have been working for the international market providing customer service, telemarketing, events, telesales, back office, chat, email, surveys and other BPO services.
We offer our services to several international companies from Europe and USA. Our competitive prices added to the obtained excellent results make us to be an excellent solution for those who are looking to outsource a service to reduce costs without sacrificing quality.

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LOCATION

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Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals.
Moldova and Ukraine were chosen because citizens are very skilled in speaking different languages with a neutral accent. Mostly of our operators have an university degree and have lived a part of their life in an Europe Western country due to studies or work. In addition to this, the low operational costs allow us to offer our services at a much lower price than other outsourcing European companies and give the possibilities to work in a similar time zone with Europe allow “day shift” with normal working hours, opposite to offshore providers who work with “night shift” with an increasing risks of low quality calls.

SECURITY

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We are very attentive to the privacy and security of your customers’ data and, in addition being compliant with the Data Protection Regulation (EU) 2016/679 or GDPR (General Data Protection Regulation) in regard with the Article 28 as “Processor”, in addition to the classic open space we also offer our customers the opportunity to choose private environments for the performance of their work.

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3

Sites Chisinau, Balti, Lviv

180

Seats Available

15

Available Languages

10

Years of Experience

OUR ADMINISTRATION TEAM

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MARCO BUTI

DIRECTOR

+373 22260592 | primocontatto@email.it

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IRINA MEREUTA

ADMINISTRATOR

+373 22260592 | primocontatto@email.it

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VIOREL ROTARI

OPERATION MANAGER

+373 62006720 | rotari.primocontatto@gmail.com

FEEDBACK FROM CLIENTS

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SATISFACTION

We are very satisfied with the service. We work with the company Primo Contatto for more than 2 years. Recommend for all you need!

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Alex Dimos

Logistics Manager Globaxy ltd

HELP US

We grew 150% in the last year. They provide everything we need: employees, office space, hardware, and software, and all the business services.

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Michael Dediu

CMA Data Analysis Group

PROFESSIONAL

Collaboriamo con Primocontatto dal nostro primo giorno di attività nel 2011. Se la serietà e la fiducia sono le qualità che state cercando affidatevi loro.

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Luigi Sguerri

CEO Myes SRL

BEST SOLUTION

Wir arbeiten mit Primo Contacto seit Jahren zusammen und sind sehr zufrieden mit den Sprachen und Agenten die Sie haben. The Best Solution!

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Till Janssen

Operation Manager Neuvoo

100% SODDISFATTO

Sin dalla prima telefonata ho capito di avere a che fare con un'azienda pratica e disponibile, sempre pronta a soddisfare le mie richieste.

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Doriano Triggianese

CEO Mapcasa.it

Top Company

The manager from Primo Contatto adapted for our needs as quickly as they appeared, and they provided cost effective and easy call center solution!

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Fasivery Sagl

CEO

BLOG

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Customer Service: my best sales department

Few years ago, customer support or after-sales support were seen only as cost centers for which the investment had to be as small as possible. In the age of social media, where every person has the access, this perception has finally fallen apart. This is...

February 12, 2020

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Do you want to expand your activity? Or can’t you longer meet all customer needs?

Do you want to expand your activity? Or can’t you longer meet all customer needs?Does this involve You to expand and also need to increase customer service within your business? This may cost you large expenses and you’ll need the necessary resources as well. That's why it...

November 25, 2019

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The importance of dialogue and human relationship in a communication

The fundamental element of a Call Center is the dialogue with a user represented by the final customer, a demanding target that claims immediate and specific answers. Often kindness is not enough, it is necessary to train specialized, informed operators who are able to cope...

June 26, 2019

CONTACT US

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Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals.

For a free trial with no obligation, we will be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

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FAQ

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HOW QUICKLY CAN A CAMPAIGN BE LAUNCHED? It depends on the complexity. It can be 3 working days after all administration tasks are completed. It may extend to several days if it involves complex preparations and training.

DO I HAVE TO PREPARE A DATABASE? It depends on the kind of job we have to deliver. We are not a database provider but we can address you to some companies if you need it. Otherwise we can use information that we find on the web.

WHAT DO I NEED TO PREPARE FOR A CALL CENTER? To start a new campaign we need all detailed information about the service or products, a script in you need it. If you don't have it, we can use our experience to create it by following your request and your goals.

HOW CAN I MONITOR THE RESULTS? We will send you daily/weekly/monthly reports and database extracts as we agree on the contract.

WILL I HAVE A CONTROL OVER THE PROCESS? We offer 2 different methods of work. We build together for you a dedicated team of agents that we source, hire, host and supervise in our facility. We take care of all the support, you control your team’s activities and manage performance output, remotely or by adding a team leader or project manager and QA manager to your co-sourced team. Otherwise we build your team and we take care of all the management with KPI & SLA agreements.

WHAT ARE YOUR PAYMENTS TERMS AND REMUNERATION MODELS? We offer our services for a cost/hour. Price mostly depends on the number of monthly hours, languages, the length of the job and the working time you need. Our average request is usually between 4€ and 8€. For every new project we require an advance Payment Guarantee that will be taken out from the last invoice. Please contact us to receive a quotation.

DO YOUR AGENTS WORK FOR SEVERAL CLIENTS OR WILL THEY BE DEDICATED ONLY TO MY PROJECT? We offer both possibilities. It depends on your job request. Of course, dedicated operators have a better known of their own activities. Anyway, especially for startup, we prefer not to offer dedicated operators when the amount of job is not big yet.

WHICH CALLING NUMBER DO YOU USE? If our client is not proposing to use their own system, we can set up different solutions. Calling with an unknown numbers, calling with a client existing number or buy a virtual phone number with the country code as client request.

HOW DO I KNOW HOW MANY HOURS THE OPERATOR REALLY WORK? All operators will be at your disposal via skype, mail or phone and you can check and call them at your convenience.

DO YOU RUN MULTILINGUAL CAMPAIGNS? Yes. We split them among the countries that we operate in to select the best language skills possible.