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OUR SERVICES

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E-commerce

Thanks to our operators you allow your customers to easily order goods or services by phone or online from your site.

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Customer Services

Using experienced customer service representatives is essential for any business. Primo Contatto will make expert agents available to your company.

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MANAGEMENT OF SOCIAL NETWORK

Having a strong social media presence is a very important business decision, sometimes more important than even just having a website.

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Lead Generation

With over 12 years of telemarketing experience with B2B and B2C outbound phone calls in different sectors and in different regions.

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Welcome call

Our over 12 years of experience in the welcome call and many satisfied customers are the guarantee of the highest quality of our services.

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Help desk

A help desk customer service line can be considered a boon to your customers.

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SURVEY

Call centers can play an important role in conducting market surveys and generating leads.

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Loyalty

Customer loyalty over the phone is based on our professional approach, quality and informal customer management.

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Back-office

We will provide you with all the ``back office`` activities to help you free your employees for activities more related to your business.

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ABOUT US

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WHO ARE WE?

Primo Contatto is a leading outsourced call center service provider specializing in customer service and e-commerce support. We provide multilingual call center outsourcing and omnichannel contact center solutions. We provide professional, flexible and customized call center solutions to small and large international companies.

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WHY US?

Primo Contatto is an exceptional multilingual, omnichannel call center that exceeds customer expectations and continuously improves customer satisfaction. We are a strategic and long-term way to drive the success of your business; Primo Contatto values its customers highly and is pleased to provide them with customized customer service solutions.

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COST OPTIMIZATION

Cost optimization is an extremely important common goal for both your company and ours. We guarantee a better operational experience of global customer service from the point of view of managerial technology, and of the contact center, to achieve maximum cost reduction by improving the efficiency of our customers' service.

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SECURITY

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We are very attentive to the privacy and security of your customers’ data and, in addition being compliant with the Data Protection Regulation (EU) 2016/679 or GDPR (General Data Protection Regulation) in regard with the Article 28 as “Processor”, in addition to the classic open space we also offer our customers the opportunity to choose private environments for the performance of their work.
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FEEDBACK FROM CLIENTS

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SATISFACTION

We are very satisfied with the service. We work with the company Primo Contatto for more than 2 years. Recommend for all you need!

Portrait of Alex Dimos, Logistics Manager Globaxy ltd, Primo Contatto client

Alex Dimos

Logistics Manager Globaxy ltd

HELP US

We grew 150% in the last year. They provide everything we need: employees, office space, hardware, and software, and all the business services.

Portrait of Michael Dediu, CMA Data Analysis Group, Primo Contatto client

Michael Dediu

CMA Data Analysis Group

PROFESSIONAL

We have been working with Primo Contatto since our first day of business in 2011. If seriousness and trust are the qualities you are looking for, rely on them.

Portrait of Luigi Sguerri, CEO Myes SRL, Primo Contatto client

Luigi Sguerri

CEO Myes SRL

BEST SOLUTION

We have been working with Primo Contatto for years and are very satisfied with the languages and agents they have. The Best Solution!

Portrait of Till Janssen, Operation Manager Neuvoo, Primo Contatto client

Till Janssen

Operation Manager Neuvoo

100% SATISFIED

From the very first phone call, I realized I was dealing with a practical and helpful company, always ready to meet my requests.

Portrait of Doriano Triggianese, Tesmed.it, Primo Contatto client

Doriano Triggianese

Tesmed.it

European Entry

We have been looking for a call center for helping us in our European approach. We are very happy for our choice. Primo Contatto Management gave us an important and positive impact for our business in Europe.

Portrait of Mao Pan, Ruxandra LTD, Primo Contatto client

Mao Pan

Ruxandra LTD

BLOG

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Call center sales agents contacting leads and closing deals
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Call Center Sales Services: Boost Sales & Lead Conversion

How Professional Call Center Sales Services Boost Lead Conversion Rates In today’s competitive marketplace, increasing sales is no longer just about having a great product or service. Success depends heavily on how effectively a company communicates with potential customers, and this is where call center sales...

January 7, 2026
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Professional call center customer support team
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Why a Professional Call Center Boosts Customer Experience and Business Growth

Why a Professional Call Center Boosts Customer Experience and Business Growth In today’s competitive market, providing exceptional customer service is no longer optional—it’s essential. A professional call center helps businesses deliver consistent, high-quality support that enhances the overall customer experience and drives business growth. The Role of...

December 24, 2025
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News

Quality and affordability: the value of a professional customer service

Well-organized support is not just a cost — it’s an investment that strengthens reputation, improves customer loyalty, and opens new business opportunities. Many companies ask themselves: how can we ensure professional quality without skyrocketing internal costs? The answer lies in outsourcing customer support.And why choose professional human...

October 28, 2025
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News

International Customer Support: How to Manage It Without Complications

In an increasingly competitive global environment, delivering effective international customer support is a critical challenge for companies aiming to grow beyond national borders. When operating in multiple countries or addressing a multilingual audience, localized and multichannel customer service becomes essential for maintaining high satisfaction levels...

September 2, 2025
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CONTACT US

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Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals.

For a free quote with no obligation, we will be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

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