Our Services
Inbound Calls
Primo Contatto Outsourcing Call-Center offers an effective Multi-Language Hotline that works both on B2B and B2C market. Read More
Customer Service
Primo Contatto offers multilingual support 24 hours a day/7 days a week. This inbound service is offered by phone, chat or email. PRIMO CONTATTO contact center knows that customers are important and we treat yours as if it was ours. Understanding their needs, helping them or guiding them is our aim doing customer service for our partners.
Virtual Assistant/ Secretary Services
Primo Contatto call center offers virtual assistance that will take care of chat, calls and emails of your website. Also, we offer virtual secretary for professionals that want to reduce operational costs without losing the services of a secretary.
Technical Help Desk
Primo Contatto’s technical help desk support services have skilled professional technicians that are able to solve the problem of our client in the easiest and quickest way. Customer satisfaction is our primary target and we think that 100% customer satisfaction is a possible target. Hide
Outbound Calls
Telemarketing, Telesales, Survey and Database Cleaning Services. Read More
Lead Generation, warm or cold calling represents a direct marketing tool used to find new potential customers and encourage them to use a service or to meet a consultant.
Sales campaign – contacting warm or cold leads and selling them products and services
Survey represents a good method of knowing customer’s desire or to control the customer satisfaction towards a service or a product.
Debt Recovery Service consists in contacting customers with overdue debt via phone.
Data Cleaning consists in checking, qualifying and modifying an existing database. It’s a very important job, especially when making it before another telemarketing project.
Confirm/Upsell/Crossell, calling your existing clients to verify order and/or propose them some additional items. Hide
Email Management
We can assist our clients and their business to handle their emails based on their needs and requirements. Read More
Answer the phone is not all we can do! Primo Contatto is specialized in email management as well. We can assist our clients and their businesses to handle their emails based on their needs and requirements. Hide
Back Office
Primo Contatto Back Office Support represents the best solution for the company which is looking for focusing its energy in its core business and leaving to the outsourcing partner to manage all the rest. Read More
Primo Contatto Back Office Support represents the best solution for the company which is looking for focusing its energy in its core business and leaving to the outsourcing partner to manage all the rest. Hide
Media Monitoring
Primo Contatto media monitoring team scope is to control, check and modify everything when it’s not properly used on the web. Read More
Website posting, blog, Social Media Networking lets the customer to get in contact with millions of other possible customers. Opinions about a service or a product affect a company’s reputation and the impression on the quality of your products or services. Primo Contatto Media Monitoring Team’s goal is to control, check and modify everything when it’s not properly used on the web. Hide
About Us
Primo Contatto is a Multilingual Outsourcing Center located in Moldova and Ukraine. Our operators speak more than 15 different languages, including English, Portuguese, Spanish, French, Italian, German, Romanian, Ukrainian, Russian, Turkish, Jewish, Greek, Polish, Bulgarian. We offer our services for a cost/hour that starts from 3€. Price mostly depends on the amount of monthly hours, languages, the length of the job and the working time you need. Our average request is around 4.5€.
Our History
Since 2008 we have been working for the international market providing customer service, telemarketing, events, telesales, back office, chat, email, surveys and other BPO services. Read More
We offer our services to several international companies from Europe and USA. Our competitive prices added to the obtained excellent results make us to be an excellent solution for those who are looking to outsource a service to reduce costs without sacrificing quality. Hide
Location
Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals. Read More
Moldova and Ukraine were chosen because citizens are very skilled in speaking different languages with a neutral accent. Mostly of our operators have an university degree and have lived a part of their life in an Europe Western country due to studies or work. In addition to this, the low operational costs allow us to offer our services at a much lower price than other outsourcing European companies and give the possibilities to work in a similar time zone with Europe allow “day shift” with normal working hours, opposite to offshore providers who work with “night shift” with an increasing risks of low quality calls. Hide
Some facts about our company
OUR ADMINISTRATION TEAM
Feedback From Clients
Wir arbeiten mit Primo Contacto seit Jahren zusammen und sind sehr zufrieden mit den Sprachen und Agenten die Sie haben
Collaboriamo con Primo Contatto dal nostro primo giorno di attività nel 2011, ed il lavoro che ci stanno fornendo nella gestione dei nostri contatti è stato fondamentale per lo sviluppo della nostra rete. Se la serietà e la fiducia sono le qualità che state cercando Primo Contatto e’ il call center adatto per voi.
Primo Contatto helped us set up our outsourcing business quickly in Moldova. We grew 150% in the last year. They provide everything we need: employees, office space, hardware, and software, and all the business services. They also meet all the local regulations so we can focus 100% on our work for the American marketplace.
Very satisfied with the service. Use the company for more than 2 years. Recommend!