The importance of dialogue and human relationship in a communication
The fundamental element of a Call Center is the dialogue with a user represented by the final customer, a demanding target that claims immediate and specific answers. Often kindness is not enough, it is necessary to train specialized, informed operators who are able to cope...
Contact Center: Because sometimes small is better
Choosing a contact center to support your business can be vital to its future.Regardless of the functions that your company will give to the contact center (customer service or telemarketing) the operators will be the voice of your company and customers will give a vote...
A Multilingual Call Center to get out of your own borders
For a company that wants to offer itself effectively on the global market, having a multilingual customer service is a strong point of power.Managing customer service optimally is the best tool for customer loyalty. The rapid and qualitative solution of any problems that customers experience...
Security of 360°: never rely on randomness
Safety is one of the major current issues of today and for Primocontatto it is also one of the most important focuses in the relationship with its customers. Primocontatto pays particular attention to the current European regulations, offering the client an updated service both in...
Call Center and Outsourcing Services: an evolving sector
In a constantly evolving world, where digitalisation allows for professional exchanges with reduced timing, it is important for companies to give a concrete, rapid and precise response to the customer. The customer is the focus on which each company aims, not only as a target...