Why Outsourcing Customer Service is a Strategic Lever for Business Growth
In a constantly evolving and competitive landscape, outsourcing customer service is no longer just an operational decision or a way to cut costs. It’s a true growth strategy, embraced by an increasing number of companies focused on efficiency, flexibility, and quality in customer relationships. Growing complexity...
Outsourcing Customer Care: Why More Companies Are Choosing Multilingual Support
Introduction In a globalized market where customer experience often makes the difference between success and failure, providing efficient, multilingual, and personalized customer support is no longer optional—it’s essential. That’s why more and more companies are choosing to outsource their customer service to partners specialized in multilingual...
How Much Do You Care About Your Customers?
It’s easy to say that customers come first. Every business claims to care. But behind the slogans and mission statements, how much do we actually invest—emotionally, structurally, and strategically—in the people who use our services? Customer care isn’t just about fixing problems when they arise. It’s...
Customer Service: my best sales department
Few years ago, customer support or after-sales support were seen only as cost centers for which the investment had to be as small as possible. In the age of social media, where every person has the access, this perception has finally fallen apart. This is...
Do you want to expand your activity? Or can’t you longer meet all customer needs?
Do you want to expand your activity? Or can’t you longer meet all customer needs? Does this involve You to expand and also need to increase customer service within your business? This may cost you large expenses and you’ll need the necessary resources as well. That's why it...
How to sell with social media & affiliate networks and survive
Sales using social media & affiliate networks have exploded in recent years. Do you want to start this business? Good choice! But let me give you some advice. Many people have entered this sector by relying on "experts" and leaving their shirts and debts around. Let's start...
The importance of dialogue and human relationship in a communication
The fundamental element of a Call Center is the dialogue with a user represented by the final customer, a demanding target that claims immediate and specific answers. Often kindness is not enough, it is necessary to train specialized, informed operators who are able to cope...
Contact Center: Because sometimes small is better
Choosing a contact center to support your business can be vital to its future. Regardless of the functions that your company will give to the contact center (customer service or telemarketing) the operators will be the voice of your company and customers will give a vote...
A Multilingual Call Center to get out of your own borders
For a company that wants to offer itself effectively on the global market, having a multilingual customer service is a strong point of power. Managing customer service optimally is the best tool for customer loyalty. The rapid and qualitative solution of any problems that customers experience...
Security of 360°: never rely on randomness
Safety is one of the major current issues of today and for Primo Contatto it is also one of the most important focuses in the relationship with its customers. Primo Contatto pays particular attention to the current European regulations, offering the client an updated service both in...
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