A customer helpline can be considered an advantage for your customers by giving them access to the necessary information about products and services.
We will be happy to offer you complete help desk activities for the purpose of your request, in the languages you request, 24/7 and with guaranteed quality and availability.
Whether you own a large or small business, offering customer support in multiple languages will help your business stand out from the wide competition. We support over 20 languages to help you easily answer all customer questions and expand your business globally. All our representatives speak fluently the language you need and can interact comfortably with all your customers.
IVR (Interactive Voice Response) is an automatic voice system that allows you to provide or receive certain information from the customer without the intervention of a live operator. The IVR also allows you to sort incoming calls into groups, which guarantees minimal costs for staff with the highest quality of work.
When callers wait, our IVR system can play back to customers, for example, the latest news that may be of interest to them or provide an automatic answer to frequently asked questions. Another option for the caller is to leave an audio message, SMS, email notification or callback request.
IVR can be combined as an additional solution to a Help Desk service with a live operator, or it can be activated in the period between the end and start of the service operation.
Our experience of many years in the help desk and many satisfied customers are the guarantee of the highest quality of our services.
To learn more about our Help Desk services, request a quote now.
CONTACT US NOW
For a no-obligation free trial, we’ll be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.