Primo Contatto | Multilingual Outsourcing Center

OUR SERVICES

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E-commerce

Thanks to our operators you allow your customers to easily order goods or services by phone or online from your site.

Customer Services

Using experienced customer service representatives is essential for any business. Primo Contatto will make expert agents available to your company.

MANAGEMENT OF SOCIAL NETWORK

Having a strong social media presence is a very important business decision, sometimes more important than even just having a website.

Lead Generation

With over 10 years of telemarketing experience with B2B and B2C outbound phone calls in different sectors and in different regions.

Welcome call

Our many years of experience in the welcome call and many satisfied customers are the guarantee of the highest quality of our services.

Help desk

A help desk customer service line can be considered a boon to your customers.

SURVEY

Call centers can play an important role in conducting market surveys and generating leads.

Loyalty

Customer loyalty over the phone is based on our professional approach, quality and informal customer management.

Back-office

We will provide you with all the ``back office`` activities to help you free your employees for activities more related to your business.

ABOUT US

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WHO ARE WE?

Primo Contatto is a leading outsourced call center service provider specializing in customer service and e-commerce support. We provide multilingual call center outsourcing and omnichannel contact center solutions. We provide professional, flexible and customized call center solutions to small and large international companies.

WHY US?

Primo Contatto is an exceptional multilingual, omnichannel call center that exceeds customer expectations and continuously improves customer satisfaction. We are a strategic and long-term way to drive the success of your business; Primo Contatto values its customers highly and is pleased to provide them with customized customer service solutions.

COST OPTIMIZATION

Cost optimization is an extremely important common goal for both your company and ours. We guarantee a better operational experience of global customer service from the point of view of managerial technology, and of the contact center, to achieve maximum cost reduction by improving the efficiency of our customers' service.

SECURITY

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We are very attentive to the privacy and security of your customers’ data and, in addition being compliant with the Data Protection Regulation (EU) 2016/679 or GDPR (General Data Protection Regulation) in regard with the Article 28 as “Processor”, in addition to the classic open space we also offer our customers the opportunity to choose private environments for the performance of their work.

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FEEDBACK FROM CLIENTS

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SATISFACTION

We are very satisfied with the service. We work with the company Primo Contatto for more than 2 years. Recommend for all you need!

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Alex Dimos

Logistics Manager Globaxy ltd

HELP US

We grew 150% in the last year. They provide everything we need: employees, office space, hardware, and software, and all the business services.

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Michael Dediu

CMA Data Analysis Group

PROFESSIONAL

Collaboriamo con Primo Contatto dal nostro primo giorno di attività nel 2011. Se la serietà e la fiducia sono le qualità che state cercando affidatevi loro.

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Luigi Sguerri

CEO Myes SRL

BEST SOLUTION

Wir arbeiten mit Primo Contacto seit Jahren zusammen und sind sehr zufrieden mit den Sprachen und Agenten die Sie haben. The Best Solution!

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Till Janssen

Operation Manager Neuvoo

100% SODDISFATTO

Sin dalla prima telefonata ho capito di avere a che fare con un'azienda pratica e disponibile, sempre pronta a soddisfare le mie richieste.

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Doriano Triggianese

Tesmed.it

European Entry

We have been looking for a call center for helping us in our European approach. We are very happy for our choice. Primo Contatto Management gave us an important and positive impact for our business în Europe.

Mao Pan

Ruxandra LTD

BLOG

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Customer Service: my best sales department

Few years ago, customer support or after-sales support were seen only as cost centers for which the investment had to be as small as possible. In the age of social media, where every person has the access, this perception has finally fallen apart. This is...

February 12, 2020

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Do you want to expand your activity? Or can’t you longer meet all customer needs?

Do you want to expand your activity? Or can’t you longer meet all customer needs? Does this involve You to expand and also need to increase customer service within your business? This may cost you large expenses and you’ll need the necessary resources as well. That's why it...

November 25, 2019

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The importance of dialogue and human relationship in a communication

The fundamental element of a Call Center is the dialogue with a user represented by the final customer, a demanding target that claims immediate and specific answers. Often kindness is not enough, it is necessary to train specialized, informed operators who are able to cope...

June 26, 2019

CONTACT US

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Primo Contatto administration is located in Chisinau, capital of the Republic of Moldova. This location at the heart of Europe allows our European partners to reach us in 2-3 hours flight from Europeans capitals.

For a free quote with no obligation, we will be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

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