Back Office

Back Office Outsourcing (Administrative & Operational Support)

Back office outsourcing allows companies to optimize internal processes while reducing operational complexity. Therefore, Primo Contatto provides structured and reliable back office services that improve efficiency, ensure accuracy, and support scalable business growth.

Request a Quote

Who This Service Is For

This service is designed for organizations seeking operational efficiency and process consistency. Moreover, it supports businesses that want to focus on core activities.

Companies managing high volumes of administrative tasks
Ecommerce and retail businesses with order processing needs
Service providers requiring data and documentation management
Organizations scaling operations across multiple markets
Businesses aiming to reduce operational costs

Ecommerce customer support team assisting online shoppers across multiple channels

Our Back Office Support Process

Our process is built on accuracy, transparency, and control. Consequently, workflows remain efficient and fully traceable.

Process mapping and workflow definition
Data entry and record management
Order, invoice, and document processing
Quality checks and validation
Reporting and continuous improvement

SLAs and Performance Metrics

Clear SLAs ensure accountability and service consistency. Furthermore, performance metrics help optimize processes continuously.

Processing accuracy and error rates
Turnaround time per task
Volume handled per period
Compliance with defined procedures
Data quality and completeness levels

Call center sales agents contacting leads and closing deals

Professional call center customer support team

Technology Stack

We use secure and scalable technologies to support back office operations. In addition, our systems integrate seamlessly with your existing tools.

ERP and back office management systems
CRM and data management platforms
Document management and automation tools
Reporting and analytics dashboards
Security, access control, and compliance solutions

Case Studies

Ecommerce Retailer (EU Market)
Implemented back-office outsourcing for order processing and data entry. Consequently, processing time decreased by 35% and data accuracy reached 99% within 60 days.

Multinational Service Provider
Launched back-office support for documentation and invoice management. As a result, SLA compliance reached 97% and operational costs were reduced significantly in the first quarter.

Financial Services Organization
Optimized administrative workflows and record management. Therefore, error rates decreased by 28% and reporting efficiency improved across multiple departments.

Security & Compliance

▪

We apply structured data protection practices aligned with GDPR requirements, including contractual safeguards with partners (DPAs), restricted access controls, staff privacy training, defined data retention policies, and incident response procedures. We also offer both open-space and private working environments, depending on operational needs.

Learn more about our Security & Compliance practices →

Multilingual outsourcing call center services with GDPR compliance

Frequently Asked Questions

▪

General Back Office Questions

What is back office outsourcing?

It involves delegating administrative and operational tasks to an external specialized provider.

Which tasks can be outsourced?

Tasks include data entry, document processing, order management, and reporting.

Can back office services be customized?

Yes. Processes are adapted to your operational requirements.

Is this service suitable for growing businesses?

Absolutely. Back office outsourcing supports scalability and growth.

Service Quality & Security

How do you ensure accuracy?

Accuracy is ensured through quality checks and standardized procedures.

Are SLAs customizable?

Yes. SLAs are tailored to your workflows and business goals.

How is sensitive data protected?

All data is managed according to strict security and compliance standards.

Can back office outsourcing reduce costs?

Yes. It significantly lowers operational costs while maintaining quality.

Request a Quote

Our over 12 years experience in the Back Office and many satisfied customers are the guarantee of the highest quality of our services.

To learn more about our Back Office services, request a quote now.

CONTACT US NOW

▪

For a no-obligation free trial, we’ll be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

▪

Contact Primo Contatto multilingual outsourcing center via email