The importance of dialogue and human relationship in a communication
The fundamental element of a Call Center is the dialogue with a user represented by the final customer, a demanding target that claims immediate and specific answers. Often kindness is not enough, it is necessary to train specialized, informed operators who are able to cope...
June 26, 2019
0
Contact Center: Because sometimes small is better
Choosing a contact center to support your business can be vital to its future. Regardless of the functions that your company will give to the contact center (customer service or telemarketing) the operators will be the voice of your company and customers will give a vote...