Who are we?

Your Trusted Call Center Company for Exceptional Customer Experiences

At Primo Contatto, we are a call center company dedicated to delivering clear, professional, and results-driven customer interactions that help your business grow.

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PRIMO CONTATTO

Primo Contatto is a leading provider of outsourced call center services, specializing in customer support and e-commerce solutions. We deliver flexible, professional, and customized services for international businesses of all sizes.

With experience since 2008 in many different industries and the ability to offer multilingual support in over 20 active languages, with the ability to scale up to 30+ languages depending on project requirements, we help companies build strong and reliable customer communication channels.

With operations across Moldova, Ukraine, and Egypt, our multi-location structure gives clients greater flexibility, broader language coverage, and stronger business continuity.

Our team operates across voice, email, chat, and digital platforms, supported by structured processes, continuous quality control, and strict data security standards. We focus on well-trained agents and efficient operations, allowing you to concentrate on growing your business while we handle your customer interactions.

Ecommerce customer support team assisting online shoppers across multiple channels

Our Expertise, Your Advantage

With experience since 2008 across multiple industries, we deliver professional and reliable call center services tailored to your business needs. Our team ensures high-quality customer interactions across all communication channels.

We provide flexible, scalable solutions designed to support your growth and global expansion.

24/7, 365 days availability
Multilingual support in 20+ languages (scalable to 30+)
Experienced team across multiple industries
Multi-channel communication (voice, email, chat, digital)
Advanced CRM and structured global operations

We focus on efficiency, quality, and adaptability, helping your business stay connected with customers worldwide.

We Work to Achieve Your Goals

We act as your trusted communication partner, delivering high-quality call center services that help your business grow while improving customer satisfaction.

Focus on growing your business while we handle communication
Improve customer satisfaction with professional support
Save time and reduce operational costs
Work with a skilled and experienced team
Flexible and scalable call center solutions

We support your business with consistent and professional customer interactions.

Call center sales agents contacting leads and closing deals

Multilingual outsourcing call center services with GDPR compliance

Security & Compliance

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We apply structured data protection practices aligned with GDPR requirements, including contractual safeguards with partners (DPAs), restricted access controls, staff privacy training, defined data retention policies, and incident response procedures. We also offer both open-space and private working environments, depending on operational needs.

Learn more about our Security & Compliance practices →

Frequently Asked Questions

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General Call Center Services

What call center services does Primo Contatto provide?

We offer outsourced call center services including customer support, e-commerce assistance, and multi-channel communication solutions tailored to your business needs.

Do you offer multilingual call center services?

Yes, we provide multilingual call center services in over 20 languages, scalable up to 30+ languages depending on project requirements.

Can your call center services be customized for my business?

Absolutely. Our outsourced call center solutions are fully customizable to match your industry, workflows, and business goals.

What communication channels are included in your call center services?

Our call center services include voice, email, chat, and digital customer support across multiple channels.

Call Center Quality & Security

How do you ensure call center service quality?

We ensure high-quality call center services through structured processes, continuous monitoring, and strict quality assurance standards.

Is your call center compliant with GDPR and data protection regulations?

Yes, our call center operations are fully GDPR-compliant, with strict data protection policies, secure processes, and contractual safeguards.

Do your call center services include 24/7 customer support?

Yes, we provide 24/7, 365-day call center services to ensure continuous customer support.

How do you ensure data security in your call center operations?

We implement strict data security measures, including access controls, staff training, and secure infrastructure to protect all customer data.

Request a Quote

We are always looking to build strong partnerships with businesses that value high-quality call center services. If you are interested in working with us, we would be happy to hear from you.

Fill out the form below and our team will get in touch with you.

CONTACT US NOW

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For a no-obligation free trial, we’ll be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.

ADMINISTRATION OFFICE

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Contact Primo Contatto multilingual outsourcing center via email