WHO ARE WE?

Primo Contatto is a leading provider of outsourced call center services, specializing in customer service and e-commerce support. We offer multilingual call center outsourcing operations and omnichannel contact center and CRM technology solutions. We offer professional, flexible and customized call center solutions to small and large international companies. With over 12 years of experience in many different industries and the ability to offer multilingual support in over 20 active languages, with the ability to scale up to 30+ languages depending on project requirements, our goal is to build your outsourced call center with us: a superior communication channel and an excellent service team for your activities. Now you can focus on your work. Let Primo Contatto do a professional and high-quality work in the call center part. Primo Contatto’s main strategy is global implementation and operation. We deliver multilingual call center services through structured delivery hubs, supported by standardized onboarding, continuous quality assurance, and strict data security controls. Our agents are trained according to client-specific requirements and operate across voice, email, chat, and digital channels within a centrally managed operational framework. Very important, we put a lot of effort in human resources and staff training. We believe that the cost competitiveness of call centers can provide a creative strategy and unique benefits to our clients’ businesses. Our unique multilingual call center solution can also help customers expand faster their reach of the global market.

We are professionals. With over 12 years of experience in many different industries, we know how to get the job done. From fashion to real estate to e-commerce, we have everything! We have a team with a lot of incredible customer service knowledge and skills. We will handle all calls and other communications in a professional manner, while ensuring that each client receives friendly and informed help. Every service we offer is of the highest quality. And because we have extensive experience, we can assure you that the work we do is attentive and tailored to your needs. When your brand work with our team, it gets the best possible support.
We’re available 24/7, 365 days a year. We provide multilingual support in over 20 active languages, with the ability to scale up to 30+ languages depending on project requirements. This is due to our global implementation strategy. We can also arrange with agents who work on a customized schedule to meet your business needs. Today’s digital world requires expansion into the global market. The growing importance of social media in the market is essential for you to be able to talk to people from all over the world through any channel. The multi-channel communication strategy is essential for all companies. Enter in the global market with our state-of-the-art CRM platform. We have technological advantages for contact centers and contact center locations on different continents.

Our goal is to make our outsourced call center your superior communication channel and a great team for your business. Now you can focus on your business and let Primo Contatto do the professional and high-quality work in the call center part. This will lead to greater customer satisfaction for you! Your customers will have excellent service and help from us. You can also focus more on other goals for you and your business, rather than worrying about calls. It’s truly an investment for your business. After all, time is money, and instead of spending time on customer service calls, you may have people specialized in that area to deal with it on your behalf. Saving. Think about all the opportunities! In addition, we work for you. We make sure that we offer you a high quality service that meets your needs.

For a no-obligation free trial, we’ll be happy to evaluate our possible contribution to your specific needs and arrange the details together for a winning combination.